Delayed processing of emails

An issue with AI spam filtering servers may have caused delayed processing of emails for some email accounts. All emails in the backlog have been processed. We've identified the root cause and are working to implement a permanent fix.

29th Mar 2020
New mail system is live

We're happy to announce that Mailcheap's New Mail System (NMS) is now live and accepting orders. There were extensive changes made to website and documentation paths, please force refresh or clear browser cache to reflect changes.

25th Mar 2020
Transitioning to new system

All products except Reseller World would be out of stock for the next 24-48 hours as we complete the transition to the New Mail System (NMS)

23rd Mar 2020
Beta open sign up concluded

Beta open sign up has concluded. Special thanks to everyone who signed up, it will help us improve the service before production launch.

12th Mar 2020
Upgrade of backup MX completed

Upgraded geo-redundant dual backup MX (alt1 & alt2) for hosted email servers with latest OS; improved spam, virus filtering and capacity.

19th Feb 2020
New mail system beta

After more than an year in development, we're happy to announce that the beta for Mailcheap's new API-first hosted email system would be launched later next week. All are welcome to participate, please see this page for details.

16th Feb 2020
Call for beta testers

Sign up to beta test Mailcheap's new API first mail system and get free email for 6 months post beta.

Existing customers:  Sign up

New customers: Sign up

31st May 2019
Improved AI spam filtering

Further improvements to AI spam filtering to increase accuracy and reduce false positives.

30th May 2019
Money back guarantee

Mailcheap will now offer a 14 day money back guarantee for Enterprise Email - Shared product (basic plan) if its your first Mailcheap order and there were no policy violations.

12th Feb 2019
AI spam filter upgraded

Improved AI spam filtering with phishing, malware & macro virus detection.

11th Feb 2019