Console DNS tool update

Console DNS check tool updated to prevent an issue with domain validation, where the domain used DNS providers that deprecated the DNS ANY record type.

22nd Apr 2020
Console DNS issue

Console server had a DNS issue that may have caused delayed server installation and domain verification for some users. The issue has been fixed.

13th Apr 2020
New Mail System (NMS) update

New Mail System (NMS) updated to version 1.1. This version is backwards compatible with version 1.0.


  • Statistics for MasterAdmin showing mail stats and DomainAdmin usage.
  • Password policy updated to allow all ASCII keyboard characters (special characters, whitespace, brackets, etc.)

11th Apr 2020
Demo update

Demo updated to include all permission levels (account types). Please force refresh to reflect changes.

9th Apr 2020
Card payments issue fixed

Card payments through Stripe were broken for the last 48 hours due to a configuration issue. It should be working normally now.

Our sincere apologies for the inconvenience.

8th Apr 2020
Updates to NMS & AI spam filter

Updated New Mail System (NMS) to correctly display login page background image on all display resolutions. Notably iPad Pro, 720p, iPhone 5/SE, and other weird mobile resolutions.

Updated AI spam & virus filtering with a permanent fix to rectify yesterday's delayed processing of emails.

30th Mar 2020
Delayed processing of emails

An issue with AI spam filtering servers may have caused delayed processing of emails for some email accounts. All emails in the backlog have been processed. We've identified the root cause and are working to implement a permanent fix.

29th Mar 2020
New mail system is live

We're happy to announce that Mailcheap's New Mail System (NMS) is now live and accepting orders. There were extensive changes made to website and documentation paths, please force refresh or clear browser cache to reflect changes.

25th Mar 2020
Transitioning to new system

All products except Reseller World would be out of stock for the next 24-48 hours as we complete the transition to the New Mail System (NMS)

23rd Mar 2020
Beta open sign up concluded

Beta open sign up has concluded. Special thanks to everyone who signed up, it will help us improve the service before production launch.

12th Mar 2020