Updates to NMS & AI spam filter

  • 30th March 2020

Updated New Mail System (NMS) to correctly display login page background image on all display resolutions. Notably iPad Pro, 720p, iPhone 5/SE, and other weird mobile resolutions.

Updated AI spam & virus filtering with a permanent fix to rectify yesterday's delayed processing of emails.

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Delayed processing of emails

  • 29th March 2020

An issue with AI spam filtering servers may have caused delayed processing of emails for some email accounts. All emails in the backlog have been processed. We've identified the root cause and are working to implement a permanent fix.

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New mail system is live

  • 25th March 2020

We're happy to announce that Mailcheap's New Mail System (NMS) is now live and accepting orders. There were extensive changes made to website and documentation paths, please force refresh or clear browser cache to reflect changes.

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Transitioning to new system

  • 23rd March 2020

All products except Reseller World would be out of stock for the next 24-48 hours as we complete the transition to the New Mail System (NMS)

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