Setup Mail

This page refers to the use of ‘Mail’ portal.

Mail portal is where you can add domains, create accounts, aliases, manage users, manage AVAS quarantine, view graphical statistics, etc.

How do I access Mail portal?

  • You can access Mail portal at your Mailserver Hostname (for e.g., somehostname.mymailcheap.com or mail.yourdomain.com) in a web-browser.
  • You can also access ‘Mail’ portal from the homepage of your server (for e.g., somehostname.mymailcheap.com/home or mail.yourdomain.com/home). The homepage contains all accessible portals (including all webmails) where you can manage different aspects of your email server.

Tip

Your mailserver hostname, homepage & login credentials are available in the provisioning ticket/email titled “New Product Information” or “Your Mailcheap server has been provisioned”. Refer to email history from the client area by clicking here.

For self installed servers: Mailserver hostname, homepage & login credentials can be found in the installer page. Log in to console > select from the menubar > Setup Utilities > Install wizard > Click ‘View’ link under ‘Details/Install’ column.


What is Mail?

Mail is a complete mail administration tool and user portal.

As a Super Admin (all dedicated servers) you can add domains, create accounts, aliases, forwarders, distribution lists, create users with different permission levels such as Super Admin, Domain Admin, Simple user, Reseller, etc., view graphical mail statistics, manage quarantine for spam and virus emails, enable API access and fine tune many other settings and features.

As a Resellers user (Basic plans/Premium Mail) you can add domains, create accounts, aliases, forwarders, distribution lists, view graphical mail statistics, manage quarantine for spam and virus emails and fine tune many other settings and features.

As a Domain Admin you can create accounts, aliases, forwarders, distribution lists, view graphical mail statistics, manage quarantine for spam and virus emails and fine tune many other settings and features.

As a Simple User you can view emails with the Mail portal’s built-in webmail, see quarantine for the user’s specific inbox, setup sieve filters and forwarders, reset password and fine tune many other settings and features.

Mail portal dashboard after login


Access webmail, sieve filtering & auto responder

Logout as admin and login as a Simple-User (with email ID & password) in Mail portal. Webmail, sieve-filtering, forwarding & auto-responder can be found here.

Tip

Sieve-filtering, auto-responder, forwarding, etc. can also be found in SOGo webmail (Gear icon/Preferences > Mail). For more information on using SOGo webmail, please refer to section “How-to use Webmail, Calendar & Contacts (SOGo)” below.

Simple User dashboard


Add domains

Step 1. Select tab Domains > Add

Add domains

Step 2. In the New domain / General window enter the following details:

  • Name: your domain name.
  • Type: choose Domain

Once the required fields are filled, click ‘Next’

Note

There are two quotas for a domain in the new version of Mailcheap Mail:

  1. Quota &
  2. Default mailbox quota.

[1]. Quota: quota shared between mailboxes. This quota is shared between all the mailboxes of this domain. This value cannot exceed Reseller’s quota (Basic plan/Premium Mail quota) and hence cannot be 0(unlimited) if Reseller user has finite quota.

[2]. Default mailbox quota: default quota applied to mailboxes. This quota is the default quota applied to new mailboxes. This value cannot exceed Quota[1] and hence cannot be 0(unlimited) if Quota[1] is finite.

New domain / General window

Step 3. In the New domain / Options window click Submit New domain / Options window

Note

New domain / Options window will appear different to Basic plan/Premium Mail users since you do not have permission to create domain administrators. Press Submit to create your domain.

New domain / Options window for basic plan/premium mail users

Step 4. That’s it! Your domain is now added and should show in the list.


Add relay domains

Step 1. Select tab Domains > Add

Add domains

Step 2. In the New domain / General window enter the following details:

  • Name: your domain name.
  • Type: choose Relay domain(split-domain routing / mail forwarding).

Once the required fields are filled, click ‘Next’

New domain / General window

Step 3. In the New domain / Relay domain window enter the following details:

  • Target host: mailserver hostname to which mails will be forwarded.
  • Service: choose smtp

Once the required fields are filled, click ‘Next’

For split domain routing, please check Verify recipients option.

New domain / Relay domain window

Step 4. In the New domain / Options window click Submit New domain / Options window

Note

New domain / Options window will appear different to Filter/Backup plan users since you do not have permission to create domain administrators. Press Submit to create your relay domain.

New domain / Options window for Filter/Backup plan users

Step 5. That’s it! Your Relay domain is now added and should show in the list.


Add accounts

Step 1. Select tab Identities > Add Account

Add accounts

Step 2. In the New account / General window enter the following details:

  • Role: choose Simple User
  • Username: your full Email address.
  • Password: password for your Email account (make sure you do not have blank spaces in it).
  • Confirmation: type password again to confirm.

Once the required fields are filled, click ‘Next’

New account / General window

Step 3. In the New account / Mail window click Submit

Tip

You can add a catch-all alias for the domain by entering an alias like ‘@domain.tld’ like in the example below

New account / Mail window

Step 4. That’s it! Your account is now added and should show in the list.


Add alias

Note

In newer versions of Mailcheap Mail, the alias, forward and distribution list features have been combined to simply Alias.

Step 1. Select tab Identities > Add Alias

Add alias

Step 2. In the New alias window enter the following details:

  • Email address: the full email address to be used as alias.
  • Recipients: the full email address where the emails sent to the above address are forwarded.

Once the required fields are filled, click ‘Create’

Tip

You can add a catch-all alias for the domain by entering an alias like ‘@domain.tld’ in the Email address field.

If the Recipient address is not a local address, then the system automatically creates a Forward!

New alias window

Step 3. That’s it! Your alias is now added and should show in the list.


Add forward

Note

In newer versions of Mailcheap Mail, the alias, forward and distribution list features have been combined to simply Alias.

Step 1. Select tab Identities > Add Alias

Add alias

Step 2. In the New alias window enter the following details:

  • Email address: the full email address to be used as forward.
  • Recipients: the full email address where the emails sent to the above address are forwarded.

Once the required fields are filled, click ‘Create’

Tip

If the Recipient address is a local address, then the system automatically creates an alias!

New alias window

Step 3. That’s it! Your forward is now added and should show in the list.


Add distribution list

Note

In newer versions of Mailcheap Mail, the alias, forward and distribution list features have been combined to simply Alias.

Step 1. Select tab Identities > Add Alias

Add alias

Step 2. In the New alias window enter the following details:

  • Email address: the full email address to be used as distribution list.
  • Recipients: the full email addresses where the emails sent to the above address are forwarded (only add one input per line; press Enter or Return key to add new input).

Once the required fields are filled, click ‘Create’

New alias window

Step 3. That’s it! Your distribution list is now added and should show in the list.


Backup (export) domains / identities

Step 1. Select Export from the left-side menu.

Step 2. In the Export domains (Export identities) window, click Export.


Restore (import) domains / identities

Step 1. Select Import from the left-side menu.

Step 2. In the Import domains (Import identities) window, choose file and click Import.

Tip

Enable Continue on error option to not treat duplicated objects as error.

Enable Crypt passwords option if passwords contained in the file are not crypted (plaintext).

Manual import domains from (.csv) file

Format:
domain;name;quota;enabled

Example:
domain;cheapmailhosting.com;0;True
domain;mycompany.com;0;True

Manual import identities from (.csv) file

Format:
account;loginname;password;first name;last name;enabled;group;address;quota;;
alias;address;enabled;recipient;recipient; ...

Example:
account;ab@cheapmailhosting.com;Password123;;;True;SimpleUsers;ab@cheapmailhosting.com;0;;
account;aj@cheapmailhosting.com;Password123;;;True;SimpleUsers;aj@cheapmailhosting.com;0;;
alias;aliasuser@cheapmailhosting.com;True;ab@cheapmailhosting.com;

Tip

You can also import/export domains, identities, etc. through the API (API access is available only with dedicated servers). View API documentation for more details.


Quarantine

  • Select message to see why it was blocked and to view the full headers/SA scores.
  • Tick message and click ‘Release’ to release it from quarantine and to user’s inbox.
  • Tick message and click ‘Gear’ icon to mark the message as ‘Spam’ or ‘Not spam’ to train filters.
  • Tick message and click ‘Delete’ to delete it from quarantine (quarantined messages older than 14 days are automatically deleted). The default 14 day limit can be changed in the admin panel settings for Amavis.

Quarantine page

  • C = Show clean messages (this is disabled due to privacy and storage reasons)
  • S = Show spam messages
  • V = Show virus messages
  • H = Show Bad Header (non-RFC compliant header) messages
  • M = Show Bad Mime (non-RFC compliant mime) messages
  • B = Show Banned (banned attachment) messages

Quarantine page


Using Webmail, Calendar & Contacts (SOGo)

Login using your email ID & password (Simple-User)

Tip

SOGo and other webmails can be accessed from the hompeage of you server (for e.g., mail.yourdomain.com/home)

SOGo webmail

You will be directed to inbox of the user (Mail tab). Compose function is marked with a red arrow, Calendar (CalDAV) with a blue arrow & Contacts (CardDAV) with orange arrow in the picture below.

Tip

You do not need to configure IMAP (mail), CalDAV(calendar) & CardDAV(contacts) separately. Instead you can configure the email account using Exchange ActiveSync (EAS) wherein all three (mail, calendar & contacts) would be setup and synced. See client configuration for more details.

SOGo webmail

Calendar: Add button shown with red arrow and CalDAV URL link option shown with green arrow in the picture below

SOGo webmail

Contacts (Address book): Add button shown with red arrow and CardDAV URL link option shown with green arrow in the picture below

SOGo webmail