Client configuration

Configure your email client / Configure email on your device.

Supported email clients

Almost all the modern email clients which support IMAP, SMTP or POP3. Together, these three standard protocols are supported by the majority of all modern email clients. There are help articles for configuring the recommended email clients below.

  • Mozilla Thunderbird - Free, open source email client for Windows, Mac & Linux.
  • Microsoft Outlook for Windows (2013 & later).
  • Mac OSX Mail.
  • Android Email app.
  • iOS Mail app.

Caution

Some of the above clients may need addons for addressbook (CardDAV) and calendar (CalDAV) functionality, may not support them, or their default implementation may be broken (iOS Mail).

Please feel free to try other clients as these may not be the best choice of client for your device/platform.

Configure autoconfiguration

Autoconfiguration will enable your users to automatically configure their email clients with just their username and password (in Thunderbird).

To enable this feature for domain.com, add DNS A record autoconfig.domain.com pointing to your server’s IP address.

Note

Autoconfiguration will work only in Thunderbird. If your email client respects RFC 6186, it is possible to use DNS SRV records to locate email services.

Autodiscovery in Outlook is not yet supported.

Mailcheap mail server details

Incoming server settings IMAP

  • Server hostname: example.mymailcheap.com (Use your own mailserver hostname!)
  • Port: 993
  • Require SSL: Yes, SSL/TLS
  • Authentication: Normal password

For backward compatibility, IMAP over STARTTLS is available on port 143.

Incoming server settings POP

  • Server hostname: example.mymailcheap.com (Use your own mailserver hostname!)
  • Port: 995
  • Require SSL: Yes, SSL/TLS
  • Authentication: Normal password

For backward compatibility, POP over STARTTLS is available on port 110.

Outgoing server settings SMTP

  • Server hostname: example.mymailcheap.com (Use your own mailserver hostname!)
  • Port: 587 / 465
  • Require SSL: Yes, STARTTLS/TLS
  • Require Authentication: Yes, Normal password

Tip

Your mailserver hostname, homepage & login credentials are available in the provisioning ticket/email titled “New Product Information” or “Your Mailcheap server has been provisioned”. Refer to email history from the client area by clicking here.

For self installed servers: Mailserver hostname, homepage & login credentials can be found in the installer page. Log in to console > select from the menubar > Setup Utilities > Install wizard > Click ‘View’ link under ‘Details/Install’ column.

Note

Supported TLS version: TLS v1.0 & above.

Supported SASL AUTH mechanisms: PLAIN, LOGIN

Addressbook and calendar details

Addressbook (CardDAV)

  • URL: https://example.domain.tld/radicale/user@domain.com/be9ae280-45e8-4f81-acc3-c5a7ce1fb428/ (Use your own URL!)
  • Port: 443
  • Require SSL: Yes
  • Require Authentication: Yes, normal email and password

Calendar (CalDAV)

  • URL: https://example.domain.tld/radicale/user@domain.com/146f3568-1175-414f-b194-45342de3326e/ (Use your own URL!)
  • Port: 443
  • Require SSL: Yes
  • Require Authentication: Yes, normal email and password

Tip

Your CardDAV and CalDAV URLs can be seen when logged in to Mail Portal as MailUser (using your email account and password). From ‘Mail’ drop-down menu, choose ‘Contacts’ or ‘Calendars’.