Getting Started

Get started with Mailcheap’s hosted email (email hosting) plans.

  • Reseller Enterprise
  • Reseller World
  • Dedicated World
  • Enterprise Email - Dedicated
  • Enterprise Email - Shared

Steps

Follow these steps in order to get started with using your service.

0. Install server

Self server installations are available for Enterprise Email - Dedicated (Starter, Regular, Plus, Enterprise & Ultimate) and Reseller-Enterprise plans (RE-250, RE-500, RE-1000 & RE-2000).

Administrators of all other plans (that isn’t supported by installer) can skip this step and proceed to step 1. You will receive an email titled ‘New Product Information’ or ‘Your Mailcheap server has been provisioned’ with all the pertinent details once the service is activated. See service status here.

To install server, go to console > select from the menubar > Setup Utilities > Install wizard.

Servers can be installed only after the corresponding service (order) is activated. See service status here.

Tip

Mailcheap’s console includes server install wizard, tools for verifying DNS & service status, manual IMAP migration, POP fetch & other tools.

1. Add domains & accounts

Mail Portal is your one-stop mail administration, webmail, contacts and calendaring gateway. It can be accessed at your homepage (mailserver hostname). Homepage, mailserver hostname & login credentials are available in the provisioning ticket/email titled ‘New Product Information’ or ‘Your Mailcheap server has been provisioned’. Refer to email history from the client area by clicking here.

For self installed servers: Homepage, mailserver hostname & login details can be found in the installer page. From console menubar > Setup Utilities > Install wizard > click View link under Details/Install column.

Help information related to adding domains and accounts is available in the portal itself (look for Info buttons wherever applicable). For detailed information on adding domains and accounts, see Setup Mail help article.

2. Configure DNS records

The below DNS records must be configured for each domain to receive & send emails.

  • MX record: to receive emails
  • SPF record: to send emails

Help information related to this is available in the portal itself (refer to Info button under Actions column of verified domains). For detailed information on adding DNS records including setting up Primary MX / Backup MX / SPF / DKIM / DMARC records, see Setup DNS help article.

3. Migrate users (optional)

Automatic migration can be set up from Mail Portal > Auto migration. Help information related to this is available in the portal itself. For detailed information, see Migration help article.