Setup Mail

This page refers to the use of Mail Portal

Mail Portal is your one-stop mail administration, webmail, contacts and calendaring gateway.

How do I access Mail Portal?

  • You can access Mail Portal at your mailserver hostname (or homepage) from a web-browser.

Tip

Your mailserver hostname, homepage & login credentials are available in the provisioning ticket/email titled ‘New Product Information’ or ‘Your Mailcheap server has been provisioned’. Refer to email history from the client area by clicking here.

For self installed servers: Mailserver hostname, homepage & login credentials can be found in the installer page. Log in to console > select from the menubar > Setup Utilities > Install wizard > click View link under Details/Install column.


What is Mail Portal?

Mail Portal is your one-stop mail administration, webmail, contacts and calendaring gateway where both administrators (MasterAdmin, DomainAdmin) and email account users (MailUser) can log in to access services.

As a MasterAdmin (all dedicated servers) you can add domains, aliases, forwarders, sender addresses, domain aliases, relay domains, set up automatic migration, create accounts of different permission levels such as MasterAdmin, DomainAdmin & MailUser, view usage statistics and fine tune many other settings and features (including updating password and enabling 2FA).

As a DomainAdmin you can add domains, create email accounts (MailUser), aliases, forwarders, sender addresses, domain aliases, relay domains, set up automatic migration and fine tune many other settings and features (including updating password and enabling 2FA).

As a MailUser you can add addressbooks (CardDAV), calendars (CalDAV), server-side sieve (message) filters, vacation auto-responder, access webmails and fine tune many other settings and features (including updating password and enabling 2FA).

Mail Portal dashboard after logging in as MasterAdmin


Add domain

Step 1. From the menu bar, select > Domains > New domain

Domains page

Step 2. In the Add domain window, enter the following details:

  • Domain name: your domain name

Domain creation

Step 3. Press the Create button

Step 4. Your domain is now added, pending DNS TXT based verification.

Domain created

Verifying domain

To verify domain, log in to your DNS manager (usually at domain registrar) and create a new DNS TXT record for your domain with value corresponding to the above generated verification code.

Domain DNS TXT verification

Once the record has been added, please wait for it to propagate (may take up to 24-48 hours depending on your previous record’s TTL) after which the system would automatically detect the change and verify the domain.

Domain verified


Add email account (MailUser)

Step 1. From the menu bar, select > Accounts > New account

Accounts page

Step 2. In the Add account window, enter the following details:

  • Permission level: select MailUser
  • Username (email address): your email address
  • Password: your password
  • Confirm password: repeat your password
  • Enabled: toggle ON position (default)
  • API access: toggle ON position (default)
  • Recovery email: another email address at which you can receive password reset emails
  • Language: select language (only English is supported at this time)
  • Storage quota: enter storage quota value in MB

Account creation

Step 3. Press the Create button

Step 4. Your account is now added


Access webmail, contacts, calendars

Logout as admin and login as a MailUser (with email ID & password) in Mail Portal. Webmail, contacts, calendars, sieve-filtering & auto-responder can be found here.

Mail Portal dashboard after logging in as MailUser